In case you've received a wrong item or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning the item. In case you’d like to exchange the item, you need to return it first and then order the item again in the right size. Indicate which item(s) you've received incorrectly or with a defect and which item you still wish to receive. Please also reach out to our Customer Service.